Headquarters: New York
URL: https://brighttax.com

Now Hiring: Director of Operations (Remote, EST ±6)
Company: Bright!Tax – Tech-forward, fast-growing professional services firm (60+ remote team, double-digit growth, global footprint)

 

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Why We’re Hiring

We’ve outkicked our coverage. Demand is surging. Complexity is high. We need a proven operator to architect and execute a world-class back office—someone who turns chaos into clarity and moving parts into a well-oiled machine.

 

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The Role

As Director of Operations, you will lead day-to-day operations across client experience, service delivery, people, technology, and systems. Your mission: optimize workflows, elevate performance, and scale the firm with precision and heart. This is a pivotal role reporting to the CEO and working closely with our departmental leads.

You’ll be both the dashboard and the dials—seeing the big picture while tweaking the details.

 

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What You’ll Own

• Operational Leadership: Drive all daily ops—from client onboarding to delivery and renewal—with relentless quality and efficiency.
  
  

• Systems & Process: Audit, rebuild, and automate workflows. Apply first-principles thinking. AI is your co-pilot.
  
  

• Cross-functional Alignment: Lead pods or stage-based teams across Client Success, Tax, People Ops, and Tech.
  
  

• Tech Stack: Oversee tools like HubSpot, Knack, and emerging AI platforms. Always be optimizing.
  
  

• KPI Mastery: Own dashboards and scorecards. If it’s red, you act.
  
  

• People & Culture: Elevate performance while protecting our values—integrity, kindness, and fun.
  
  

• Scalability: Build a firm that can double in size without breaking.
  
  

 

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✅ You Might Be the One If…

• 5+ years leading ops in a high-volume services org (accounting, SaaS, consulting, etc.)
  
  

• Comfortable managing distributed teams of 30+ with high personal accountability
  
  

• Fluent in Lean / Six Sigma / EOS / Scaling Up—bureaucracy slayer
  
  

• Automation pro with tools like Zapier, Make, UiPath, or custom-built scripts
  
  

• Fiercely data-driven and KPI-obsessed
  
  

• Bonus: experience in tax, fintech, B2B SaaS, or managing offshore teams
  
  

 

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What Winning Looks Like

• On-time delivery becomes a default; revenue per FTE climbs quarter over quarter
  
  

• SOPs replace chaos; handoffs are seamless
  
  

• Bottlenecks are crushed by automation or AI
  
  

• The team hums—everyone knows who does what, when, and why
  
  

• The firm is operationally ready to double
  
  

 

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What We Offer

• 100% remote with U.S.-friendly hours
  
  

• Competitive compensation + profit share + fast path to COO
  
  

• A high-performance, low-politics team that clears roadblocks, not creates them
  
  

• A greenfield opportunity to co-create Ops 2.0—no sacred cows
  
  

• Mission-driven culture with heart
  
  

 

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Ready to Execute?

Send the following to hiring@brighttax.com with subject line: Ops Whisperer – [Your Name]

• Your resume and LinkedIn
  
  

• Three bullet-point war stories (with metrics) showing how you turned mess into money
  
  

• Your favorite automation or ops tool—and why
  
  

No cover letters. We move fast. If you're a fit, you’ll know it.

 

To apply: https://weworkremotely.com/remote-jobs/bright-tax-director-of-operations